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FAQ

Do you have ready stock for immediate delivery?

Yes, we have sufficient stock for immediate delivery as we do not practice pre-order.
Are the listed prices for retail or wholesale prices?
Retail Price. For wholesale, please refer to our Buying Guide

Can buyers go directly to your showroom, see samples and place orders?
Only for wholesaler but this will subject to our time schedule and advance appointment is required.

How soon can I get the products?
As long as payment in/cleared before 2pm from Monday to Friday, we will be able to arrange Courier Company to pick up the parcel on the same day or latest the next working day. Delivery normally takes about 1-2 working days for West Malaysia and 3-5 working days for East Malaysia. International order will takes from 2-5 working days or longer depends on the destination.
How much is the shipping cost?
For West Malaysia 1st 5kgs = RM8.00; Above 5kgs = RM10.00; Above 10kgs = RM15.00
For East Malaysia 1st 500grams = RM12.00; every additional 500grams = RM6.00
For International shipping rate, please refer to our  Shipping & Returns
Which courier company you use to ship the goods?
 
For local shipping within Peninsular Malaysia  = Skynet, GDEX and Pos Malaysia.
For International shipping = FedEx with full tracking system.

I am very interested in your products and would like to know if there are any differences between the pictures and the real objects.
Please refer to About Us/Buyer Must Read
Can I know the shipping charges before I place an order?
Yes. The shipping charges will be calculated automatically during your checkout process.
I own a fashion shop in Canada, can I order goods from you? If yes, how do I pay for my order?
Yes, we have been in this line for years with good reputation. We have a big customers base around the world ordering goods from us.
International buyers can pay using their Paypal account or Credit Card or Debit Card Via Pay Pal  ( + 5% fees )
What is the measurement of your apparel?
Please take note that these measurements are only estimation and used as a guideline for general garments.
Free Size : Chest within 32"~34", Waist within 25"~26"
Size S : Chest within 32"~33", Waist within 22"~24"
Size M : Chest within 33"~35", Waist within 24"~26"
Size L : Chest within 35"~36", Waist within 26"~28"
How is the payment mode?
Please refer to Buying Guide
For local buyer within Malaysia ~ Maybank ( Cash Deposit Machine, ATM Machine, Online Banking )
For Singapore buyer ~ POSB/DBS ( Cash Deposit Machine, ATM Machine, Online Banking )
For International Buyer outside Malaysia except Singapore ~ Paypal/Credit Card ( + 5% Fees )

What does free size mean?
Free sizes are similar to adult M size.

Do you have over size/XL products?
The majority of our products do not have over size. When particular products have over size, they will be described in product description.

Can you tailor make over size based on your products for me? If yes, how does it cost?
Yes, we can tailor make a product style for you (Only limited to magazine products and must reach 50 pieces). The prices of tailor made styles are similar to the listed prices.

What if the products sold out after I order the products?
You can exchange for other products of the same value or request for a full refund.