HomeWish List (0)My AccountShopping CartCheckout

Shipping & Returns

SHIPPING COST AND TIME

Shipping charges will be calculated based on the weight of the product ordered and destination shipped. Estimated weight are calculated based on the heaviest materials for that particular item and include the final layer of secure packaging such as polybag or paper carton. During your checkout process, the actual shipping cost will be calculated based on the weight for each categories you have purchased as per below. 

Category Estimated weight per unit
Kids Wear 250g
Summer/Spring Dress 350g
Pant/Legging/Skirt/Top 250g
Jeans/Jacket/Coat 650g
Japanese Fashion Sock 200g
Accessories Set 100g
Fashion Bag 400g
Fashion Shoes / Sandals 1000g
Obe Xlim / Obe Dtox 300g / 350g
fem@lov 250g
Renee Skin Care Product of Switz 600g
Eco Ergonomic School Bag 1500g
Baby stuff/Toys Depends on items

  •  All International orders will be shipped via FedEx as we managed to get the best air freight rate only for our LenaFashionWorld.com's members. Therefore, we hope to share and bring this great deal to our online customers as FedEx rate is as competitive as EMS but with better services, faster delivery and supported with full tracking system.
  • Customers is responsible for all local duties, taxes and charges that may be collected upon delivery.
  • International delivery normally will takes about 2-5 workings days to arrived but sometimes custom declaration will delay the delivery time.
  • Local delivery within Malaysia will be shipped via SKYNET/GDEX/POS MALAYSIA depends on the final destination.
  • Local delivery normally takes about 2-3 working days to arrived.
  • Due to certain unforeseen circumstances which might cause the delay in goods delivery, we hereby wish to clarify that there is no guarantee for you to receive goods in next day. After all, we are not the Express Company who is responsible in delivering your goods.
  • Should the package is late/delay, we would advice the receiver/consignee to call up the Express/Courier company to schedule for a another delivery which match your time of delivery.

Please find the local shipping rate as per below.

For West Malaysia 1st 5kgs = RM8.00; Above 5kgs = RM10.00; Above 10kgs = RM15.00; Above 15kgs/bulk items = RM20.00

For East Malaysia 1st 500grams = RM12.00; every additional 500grams = RM6.00

 Please find the FedEx Export Rate as per below.

** For countries not listed in the shipping list below, please contact us via MSN at lenachoo@hotmail or email for latest rate atlena@lenafashionworld.com

P/S : Section A rates apply to a maximum package weight of 2.5kg with FedEx standard Envelop or FedEx standard Pak.

Section/Zone Weight (KG) Country Rate (USD)
Section A/Zone 1 1st 500 gram Singapore, Hong Kong, Philippines, Thailand, Australia, Brunei, Indonesia, New Zealand, South Korea, Japan, Canada & USA Flat rate $15.00

Each subsequent additional 500g at $7.00
Section A/Zone 2 1st 500 gram Mexico, Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Spain, Switzerland, UK, Indian, Middle East, Lithuania‏, Latin America & Caribbean Flat rate $21.00

Each subsequent additional 500g at $10.00

P/S : Section B rates apply to package weight above 2.5kg due to special packaging.

Section/Zone Weight (KG) Country Rate (USD)
Section B/Zone 1 1st 500 gram Singapore, Hong Kong, Philippines, Thailand, Australia, Brunei, Indonesia, New Zealand, South Korea, Japan, Canada & USA Flat rate $28.00

Each subsequent additional 500g at $7.00
Section B/Zone 2 1st 500 gram Mexico, Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Spain, Switzerland, UK, Indian, Middle East, Lithuania‏   Latin America & Caribbean Flat rate $44.00

Each subsequent additional 500g at $14.00

 RETURN POLICY

All goods ( new or used ) sold are not refundable except the followings: 

 

 

Deadline for Return:

International buyers please return within 14 days from the time we shipped. Local buyers please return within 7 days from the time we shipped. Overdue returns will not be processed. 

For buyers who request for exchange:

The replaced products can be combined and shipped together with your next order/shipment and there will be no extra shipping cost within the base weight. This is to compensate for the inconvenience caused to the returns and replacements. However, if only 1 piece of item is needed to be shipped without combining other items, the return shipping cost will be bear by the buyer.

Points to take note for refund/replacement of goods:  

  • Shipping fees are non-refundable and customers are responsible for the all the shipping cost.
  • Goods returned must be unused and in original packing and tag attached.
  • Any damages or alterations caused by the customer are not eligible for replacements, returns or exchanges.

We apologize for any inconvenience caused and sincerely seek for your understanding to the above.  

 

  • Incorrect products: Products shipped to you are different in sizes, colors and styles from what you ordered.
  • Damaged or Defective item.
  • Buyers with the above problems can either request for a full refund or to exchange for other products of the same value. 

Therefore, we do not accept subjective reasons for return/exchange such as not good looking, not up to my expectation, size cannot be fitted, changing mind, etc... and discounted products.  

All baby items will be scurely wrap with stretch film and pack with carton box for good protection during shipping. However, we will not be liable for any damage during shipping.