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Shipping & Returns

SHIPPING COST & DELIVERY LEAD-TIME

Shipping charges will be calculated based on the weight of the product ordered and destination shipped. Estimated weight are calculated based on the heaviest materials for that particular item and include the final layer of secure packaging such as polybag or paper carton. During your checkout process, the actual shipping cost will be calculated based on the weight for each categories you have purchased as per below. 

Category

Estimated weight per unit

Kids Wear

250g

Summer/Spring Dress

350g

Pant/Legging/Skirt/Top

250g

Jeans/Jacket/Coat

650g

Japanese Fashion Sock

200g

Accessories Set

100g

Eco Ergonomic School Bag

1500g

Baby stuff/Toys

Depends on items

  •  All International orders will be shipped via FedEx as we managed to get the best air freight rate only for our Lena Fashion World.com's members. Therefore, we hope to share and bring this great deal to our online customers as FedEx rate is as competitive as EMS but with better services, faster delivery and supported with full tracking system.
  • Customers are responsible for all local duties, taxes and charges that may be collected upon delivery.
  • International delivery normally will takes about 2-5 workings days to arrive but sometimes custom declaration will delay the delivery time.
  • Local delivery within Malaysia will be shipped via SKYNET/GDEX/POS MALAYSIA depends on the final destination.
  • Local delivery normally takes about 2-3 working days to arrive.
  • Due to certain unforeseen circumstances which might cause the delay in goods delivery, we hereby wish to clarify that there is no guarantee for you to receive goods in next day. After all, we are not the Express Company who is responsible in delivering your goods.
  • Should the package is late/delay, we would advise the receiver/consignee to call up the Express/Courier company to schedule for a another delivery which match your time of delivery.

Please find local shipping rate as per below:

For West Malaysia 1st 5kgs = RM8.00; Above 5kgs = RM10.00; Above 10kgs = RM15.00; Above 15kgs/bulk items = RM20.00

For East Malaysia 1st 500grams = RM12.00; every additional 500grams = RM6.00

** For countries not listed in the shipping list below, please feel free to contact us via lenachoo@hotmail or lena@lenafashionworld.com

FEDEX DOOR TO DOOR AIR FRIEGHT RATE

Zone

Weight (KG)

Country

Rate (USD)

Zone 1

1st 500g

Singapore, Hong Kong, Philippines, Thailand, Australia, Brunei, Indonesia, New Zealand, South Korea, Japan, Canada & USA

( ASIA + USA )

Flat rate $30.00

Each subsequent additional 500g at $15.00

Zone 2

1st 500g

Mexico, Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Spain, Switzerland, UK, Indian, Middle East, Lithuania‏, Latin America & Caribbean

( EUROPE )

Flat rate $40.00

Each subsequent additional 500g at $15.00

 

GOODS RETURN POLICY

All goods ( new or used ) sold are not refundable except the followings: 

Deadline for Return:

International buyers please return within 14 days from the time we shipped. Local buyers please return within 7 days from the time we shipped. Overdue returns will not be processed. 

For buyers who request for exchange:

The replaced products can be combined and shipped together with your next order/shipment and there will be no extra shipping cost within the base weight. This is to compensate for the inconvenience caused to the returns and replacements. However, if only 1 piece of item is needed to be shipped without combining other items, the return shipping cost will be bear by the buyer.

Points to take note for refund/replacement of goods:  

  • Shipping fees are non-refundable and customers are responsible for the all the shipping cost.
  • Goods returned must be unused and in original packing and tag attached.
  • Any damages or alterations caused by the customer are not eligible for replacements, returns or exchanges.
  • Incorrect products: Products shipped to you are different in sizes, colors and styles from what you ordered.
  • Damaged or Defective item.
  • Buyers with the above problems can either request for a full refund or to exchange for other products of the same value. 

Therefore, we do not accept subjective reasons for return/exchange such as not good looking, not up to my expectation, size cannot be fitted, changing mind, etc... and discounted products.  

All baby items will be securely wrap with stretch film and pack with carton box for good protection during shipping. However, we will not be liable for any damage during shipping. 

We apologise for any inconvenience caused and sincerely seek for your understanding to the above.